Chauffeur Service FAQs
Answers to common questions about chauffeur bookings, airport transfers, pricing, vehicles and service standards at Bristol Chauffeur Cars.
Frequently Asked Questions
Answers to common questions about bookings, airport transfers, pricing, vehicles, waiting time and chauffeur standards. If you need help with a specific journey, contact our team for a clear quote.
BOOKINGS
Booking your chauffeur service
How do I get a quote?
Use the Get Quote form or contact our team with your pickup and drop-off locations, date and time, number of passengers and luggage. We’ll confirm availability and provide a clear quote.
How far in advance should I book?
For best availability, we recommend booking as early as possible—especially for early morning airport departures, peak travel dates and weddings. Same-day bookings may be possible depending on vehicle availability.
Can I book hourly or point-to-point?
Yes. We offer both point-to-point transfers and hourly chauffeur hire for multi-stop itineraries, events and business schedules.
AIRPORT TRANSFERS
Airport pickup, timing and waiting
Do you track flights for airport pickups?
Yes. For airport pickups, we monitor flight status and coordinate timing so your chauffeur is prepared for arrivals, delays and early landings.
How will I find my chauffeur at the airport?
We confirm meeting instructions in advance. If meet-and-greet is included, your chauffeur will meet you at the agreed pickup point and assist with luggage.
Do you provide early morning and late-night transfers?
Yes. We provide airport transfers throughout the day, including early departures and late arrivals, planned in advance for punctual, stress-free travel.
PRICING & PAYMENTS
Quotes, inclusions and payment
What’s included in the price?
Pricing typically includes the vehicle, professional chauffeur, fuel and standard waiting time where applicable. Tolls, parking and special requests may be added depending on route and itinerary.
Do you offer fixed pricing?
Yes. We provide clear quotes agreed in advance for most journeys, helping you plan confidently and avoid unexpected costs.
Do you provide receipts or invoices?
Yes. Receipts and invoices can be provided on request, which is helpful for business travel and corporate bookings.
FLEET & CAPACITY
Vehicles, passengers and luggage
Which vehicles do you offer?
Our fleet includes premium Mercedes options such as E-Class for executive comfort, S-Class for VIP luxury and V-Class for groups and luggage.
How do I choose the right vehicle?
Tell us your passenger count and luggage requirements. We’ll recommend the most suitable vehicle for comfort, space and presentation.
Can you accommodate groups?
Yes. The V-Class is ideal for group travel. For larger requirements, contact us with your itinerary and we’ll advise the best solution.
CHANGES & CANCELLATIONS
Updates to your booking
Can I change pickup time or address?
Yes. You can request changes to pickup time, address or itinerary, subject to availability and timing. For best results, notify us as early as possible.
What is your cancellation policy?
Cancellation terms depend on the service type and notice period. We confirm cancellation and change terms at the time of booking.
What happens if my plans change last-minute?
If plans change, contact us as soon as possible. We’ll do our best to accommodate updates and keep your travel schedule running smoothly.
SERVICE STANDARDS
Chauffeur professionalism and experience
What level of service can I expect?
Our service is designed to be calm, punctual and discreet. Your chauffeur focuses on smooth travel, professional presentation and a comfortable experience from pickup to destination.
Do you offer chauffeur services outside Bristol?
Yes. We provide chauffeur services across the UK, including Bristol, Bath, London, Birmingham, Cardiff and major airports.
Can you support corporate and repeat bookings?
Yes. We regularly support business travel and repeat journeys with consistent service standards, clear communication and reliable scheduling.